Questions to ask software suppliers

Software suppliers and their systems are often seen as the gatekeepers to successful address or street integration. Some systems may have a limit to what is possible due to lacking functionality, whereas some possess all that is required.

It is therefore important to establish the facts about what is actually possible for the various software systems in use within your authority and use that as a starting point for your integration journey.

The next step lists out a series of key questions which you can ask your software supplier or I.T. department. The responses to these will provide a clear picture of what is possible integration-wise and the potential functionality you could work with.